Returns and Refund Policy
At BKPET.shop we are committed to giving you the best possible products, prices and service.
Should any product purchased from BKPET.shop be found to be faulty, damaged in transit(except for man-made damages from the customer), or differing from the description given at the BKPET.shop website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer (Aquarium Glass Heaters / Reptile Bulb/ Lamp no refund or replacement). All returns must be notified to BKPET.shop within 7 days of delivery of the product.
In the event of a customer purchasing an item from BKPET.shop mistakenly and through no fault of BKPET.shop, we will be pleased to replace or refund the item provided that the original item is returned to BKPET.shop unused and in saleable condition In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, BKPET.shop reserves the right to charge an uplift fee (15 AED) to cover the cost of employing a courier company to collect the item from the customer.
Return Products must be in the condition you received them and in the original box and/or packaging and not used in water (make sure B&K water seal not damage).
Payment amount to be return to your wallet.
To arrange to return a product or for further information about returns or refunds please contact us using our online form or telephone us on 00971 58 501 0510.
For further information please visit our Terms and Conditions pages.