is committed to protecting your privacy. we will never sell or rent your
personal information for marketing purposes.
BKPET.shop is a wholly owned subsidiary of
B&K MIDDLE EAST FZC LLC. If you have indicated that you are happy to
receive email notifications of offers from BKPET.shop and other B&K MIDDLE EAST FZC LLC, then
your email address will be shared with those B&K MIDDLE EAST FZC LLC. You
can update these preferences from your "my account" at any time.
In the event that BKPET.shop or B&K MIDDLE EAST FZC LLC are subject to
change of ownership, the control and permissions that you have granted to us
with regard to your personal data will be transferred to the new owner.
What information do we collect and why?
We use various pieces of information to
help us improve your experience in different ways, but we won’t ask you for
information that we don’t need.
This is essential to allow us to complete
our order with you. Also, we use this to help detect and prevent fraud against
you and us.
We simply need to know where you want us to
send the order if it’s not going to your billing address.
Phone Number & Mobile Number
We keep in touch with our customers if we
have a query with your order and the best way to do this is to give you a call.
This is essential to have an account with
We have a contractual requirement to send
you information about your order such as confirmation of your order and when we
have dispatched it so it is essential we send you these emails.
We also ask our customers if they wish to
receive exclusive offers, discount vouchers, and new product information and we
use emails to keep our customer up to date with these. For those customers who
don’t want to receive these you can change your preferences in your ‘My
Account’ section or unsubscribe via any email we have sent to you.
Currently we only accept CASH ON DELIVERY
Via Phone / Email / Contact Form / Social Media
While we are continually striving to
improve our businesses and find better ways to ensure we provide the customer
with what they want when they want it, we acknowledge from time to time things
can go wrong. On these occasions it is essential that we keep a record of your
communication with us and ours with you so we can deliver the best service to
you and also so we can not only improve our customer care via training but also
where necessary improve our products to better meet our customers’ needs.
Purchase History Details
It is essential that if you contact us we
can find your order history on our system so we are able to discuss things with
you and resolve any queries quickly.
If a manufacturer ever had a product recall
we need to be able to find and contact all customers who purchased the product
as quickly as possible.
From time to time manufacturers change a
product and if you buy this product regularly we will send you an email to keep
you updated of the changes to make your shopping experience easier with us.
We also use this information to keep a
track of the balance of your Loyalty Points so you can use this to receive free
of charge products or as a discount on future orders.
Favorite Product Details
We keep this information to help you
navigate our shop quicker and you are fully in control of these.
Product & Service Reviews
We ask you to give us a review of products
you have purchased or the service you have received so we can do things better
and make sure we are delivering what you expect. We will publish some of these
reviews on our websites but we will always do so in a manner that means anyone
looking at our site can’t identify you.
Competitions or Prize Draws
When you enter one of our competitions or
prize draws either via our website or social media it is essential we hold this
information to be able to administer the competition or draw and notify the
winner. We may also use this information to directly market you about products.
You have the right to be told how we use
and keep your personal information and we do this via this policy and our terms
You have the right to ask for a copy of the
information we hold on you.
You have the right to have any inaccuracies
corrected and you can either contact us or do this via your ‘My Account’ page.
You have the right to ask us not to send
you marketing, promotional or product emails and you can change your
preferences via your ‘My Account’ page or you can unsubscribe on any email we
have sent you.
You have the right to have your details
deleted from our system however, we must keep information that is essential
should you wish to contact us in the future about an issue you may have about a
posted on this page so that you are always aware of what information we
collect, how we use it and under what circumstances we disclose it. If we make
any significant changes we will contact you directly via email.
We do use 'cookies' which are small pieces
of information that are stored on your devices which allows you to maintain you
We are completely committed to protecting
please get in touch via our ‘Contact Form’ in your ‘My Account’ section or you
can e-mail us at khatib@BKPET.shop . For further information regarding all
aspects of BKPET.shop 's orders with customers please see our full Terms and